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Frequently asked and frequently answered
What does BLUbeem offer?
BLUbeem offers a cash management solution called BLUbeem Cash for customers with low-to-mid volumes of cash transactions. It allows them to digitize the way they manage cash payments. And for customers who want to have one solution for ALL payments, we work with some great partners to bring our cash management solution and their card processing services together.
What is BLUbeem Cash?
We’re glad you asked! It’s a digitized cash processing experience that makes cash as easy to manage as cards. Built to work with card processing services, you can have a single comprehensive payment solution. The solution provides everything a business needs to digitally manage physical cash and accelerate access to working capital by providing advance credit for cash before it’s in the bank. The app, smart safe, and services that are part of BLUbeem Cash solution are designed to help you maximize time and reduce complexity.
How is BLUbeem connected with Brink’s?
We’re part of the Brink’s family. A powerful, modern, and forward-thinking extension of Brink’s, we provide a progressive leap into the world of payment services. Our focus is a digital-first cash processing experience, combining it with the strength, trust, and credibility of Brink’s. We’re helping small businesses digitize their cash processing experience and connecting it to digital payment services, with the help of our partners, for a total payments experience.
Who does BLUbeem serve?
Our digitized cash management solution makes sense nearly anywhere cash is used as a form of payment. However, we have a soft spot for making tools and solutions available to help small businesses succeed.
Point of sale (POS)
Which POS companies does BLUbeem offer a POS integration with?
Currently, we have integrations with Clover, Square, Restaurant 365, and KORONA POS. We will be adding additional partners in the future.
How does the integration between BLUbeem and my POS work?
Each integration utilizes a BLUbeem POS app. Via this app, the integration between the POS and our cash management technology allows merchants to digitally reconcile cash sales and funds – eliminating time spent chasing receipts and freeing up time to focus on more important tasks.
Once I download the app, am I good to start using the BLUbeem solution?
Almost! The app is part of a comprehensive solution. It works together with our BLUbeem smart safe and provisional crediting services. You will need to purchase the BLUbeem digital cash management solution. Please reach out to our sales team to learn more.
Pricing and billing
How does pricing work?
Our pricing is simple, transparent, and affordable: there is a $99 monthly base fee, and you will be charged a 0.99% transaction fee for the cash added to your smart safe and credited to your business’s account. There is an applicable $270 monthly minimum.
When will I start to be billed?
Your monthly rate will be charged at the beginning of each month, whereas your cash transaction fees will be deducted from your credit advances.
What is the BLUbeem app?
It’s an app that allows businesses to manage cash and stay connected with information on the go. We have on- and off-POS versions of our app. Off-POS versions work on a mobile device or desktop computer.
With it you can:
- Register and monitor cash drops made in your smart safe
- See credit granted for registered cash
- Run reports, see transaction data, and stay on top of activity
- Access the BLUbeem support team
Where can I find the app?
It’s available in the App Store® and Google Play. The app designed for Clover customers is available on the Clover App Market.
Is there a limit to how many people can have access to the app?
Nope! We do recommend that only users who need to create or view cash drops and/or change orders have access. Users will need their own email address to log in.
Can I see each of my store locations in the app?
You sure can. During onboarding, this will be set up for you.
Is there a preferred web browser?
The app’s features work on most browsers, but Google Chrome™ is preferred.
Can the BLUbeem app be accessed on a Mac® computer?
Yes, the BLUbeem app works on PCs and Macs.
Can I add and remove users in the app?
Yes, you’ll be able to do this in the user management tool (UMT). An administrator must be identified within your account. Administrators are set up in onboarding, and can also be changed by creating a support request in the app.
Why do I need a smart safe?
The safe as part of the BLUbeem solution. It is installed in-store and is utilized to securely store cash that has been credited to our customers’ business accounts.
How big is the smart safe?
The smart safe is 27 inches tall, 14 inches wide, and 18 inches deep.
You won’t be able to move it on your own, so it’s a good idea to consider where you’d like it to be placed ahead of time. We’d be happy to relocate the smart safe for a fee. This can be requested by creating a support request in the app.
What happens to the cash after it’s placed in the safe?
Brink’s provides a contactless pickup experience for the cash. We will ask during registration for your hours of operation, and this data is used to ensure our messengers discreetly pick up cash only when your locations are open.
Is there a maximum amount of cash I can drop in the smart safe?
Each cash drop cannot be more than $10,000, and the maximum amount of total money the safe can hold is $100,000.
There is no limit to how many cash drops you make, but we recommend no more than two each day to help ensure your device does not reach capacity too quickly.
Is there a capacity limit on the total bags that can be stored in the smart safe?
The device can hold up to 40 deposit bags. Bags can hold up to 250 bills each.
How much cash and coin does each deposit bag hold?
You can add up to 250 bills per bag, with no more than $5 in loose change.
Where should I store the deposit bags?
Bags should be stored in a secure area at normal room temperatures. They should not be stored on top of the smart safe, or within two feet of the smart safe due to the RFID tracking in each bag.
Is there a cutoff time on when I can place cash in the box?
Cash can be dropped into the smart safe at any time. However, when you will see credit for that cash reflected in your bank account varies (see question, “When will credit for cash show in my bank account?”).
Are there any installation requirements for the smart safe?
All you will need ready is an available 120V power outlet, concrete floor to bolt the deposit box to ground, and 4G connectivity.
What happens if my store loses power?
If there is a power outage, devices will not be available.
How are cash overages or shortages taken care of?
If the amount of cash our messengers pick up doesn’t match the amount entered into the BLUbeem app when a cash drop was completed, your account will automatically debited or credited via ACH to you within 30 days.
What does ACH stand for? What does it mean?
ACH stands for Automated Clearing House. ACH providers enable processing of direct credit to your bank account.
When will credit for cash show in my bank account?
Credit for cash drops made before 12 a.m. EST will show up in your bank account the following business day.
Credit for cash dropped between midnight at 4 a.m. EST will show up in your bank account the same business day (up until 5 p.m. local time).
Credit for cash dropped after 4 a.m. EST will show up in your bank account the following business day.
Do I get next-day credit on weekends and holidays?
Credit for cash dropped into your smart safe over the weekend (by 4 a.m. EST on Monday) will post on that Monday. Credit for cash dropped on holidays will post on the next business day.