Support

Hi, we’re BLUbeem! We’re a new brand that was created to help small businesses manage payments more effectively.

We’re part of the Brink’s family. A powerful, modern, and forward-thinking extension of Brink’s, we provide a progressive leap into the world of payment services. Our focus is a digital-first cash processing experience, combining it with the strength, trust, and credibility of Brink’s. We’re helping small businesses digitize their cash processing experience and connecting it to digital payment services, with the help of our partners, for a total payments experience.

BLUbeem Cash is a solution for customers with low-to-mid volumes of cash transactions who want to digitize the way they manage cash payments, similar to card payments. We provide everything a business needs to digitally manage physical cash and accelerate access to working capital by providing advance credit for cash the next business day. For customers who want to have one solution for ALL payments, we also work with some great partners to help businesses manage cash and card payments together.

Our digitized cash management solution makes sense nearly anywhere cash is used as a form of payment. However, we have a soft spot for making tools and solutions available to help small businesses succeed.

We’re glad you asked! It’s a digitized cash processing experience that makes cash as easy to manage as cards. You’re able to use our app and services to maximize time, reduce complexity, and get back to the business that matters.

Our solution combines technology and services that digitize cash processing. It gives you the opportunity to do the following:

• Drop cash into an in-store smart safe, eliminating bank trips
• Get credit for cash dropped into your smart safe, sent to any bank account the next business day
• Order change through the app and have it delivered directly to you

BLUbeem Cash is built to work with card processing services so you can have a comprehensive payment solution. Trust us, we have some amazing partners.

You’ll be able to log any issues in the app where you can see statuses in real-time.

Currently, we are partnered with Clover from Fiserv. However, we'll be adding additional POS partners in the future.

You can download the POS BLUbeem app in the Clover App store.

Learn more on the Clover App page.

Yes – we have a completely off-POS app experience where you’ll have access to your POS cash reporting metrics and cash tracking, all from your desktop or mobile device.

The app works hand-in-hand with our BLUbeem smart safe. So, in addition to the POS app, you will need to purchase the BLUbeem digital cash management solution. Please reach out to our sales team to learn more by following this link: Please reach out to our sales team to learn more.

We’ve built an integration between the POS and our cash management technology that allows merchants to digitally reconcile cash sales and funds –  eliminating time spent chasing receipts and freeing up time to focus on more important tasks.

It’s simple: we’ll charge a small percentage of the cash added to your smart safe, plus a transaction fee for settlement to your bank of choice. Hardware and maintenance are handled by us, so you’ll see a single flat fee for that each month.

Your monthly rate will be charged at the beginning of each month, whereas your cash drop and transaction fees will be deducted from your credit advances.

Yes, you’ll be able to do billing by individual store if you’d like. This can be set up during the registration process. You can select 'Bill to Headquarters’ or ‘Bill by Location.'

It’s a mobile and web app that allows businesses to manage cash and stay connected with information on the go.

Lots! Here is a quick view at what you can do:

• Online creation of cash drops and change orders
• Monitor cash deposits made in the smart safe
• Run reports, see transaction data, and stay on top of activity
• Access the BLUbeem support team

It will soon be available online, and the mobile app will be available from the App Store® or Google Play. Google Play and the Google Play logo are trademarks of Google LLC.

Tracking information is updated every 15 to 30 minutes with the most current status.

Nope! We do recommend that only users who need to create or view cash drops and/or change orders have access. Users will need their own email address to log in.

Of course. During onboarding, this will be set up for you.

No, you’ll just set up a login in the app. You’ll be able to access the app online or through the mobile app.

The app’s features work on all browsers, but Google Chrome™ browser is preferred.

Yes, the BLUbeem app works on PCs and Mac®.

Yes, you’ll be able to do this in the user management tool (UMT). An administrator must be identified within your account. Administrators are set up in onboarding, and can also be changed by creating a support request in the portal.

You can add up to 250 bills per bag, with no more than $5 in loose change.

Bags should be stored in a secure area at normal room temperatures. They should not be stored on top of the smart safe, or within two feet of the smart safe due to the RFID tracking in each bag.

Cash can be dropped into the smart safe at any time. However, when you will see credit for that cash reflected in your bank account varies (see question, "When will credit for cash show in my bank account?").

Credit for cash drops made before midnight will show up in your bank account the following business day. Credit for cash dropped between midnight at 4 a.m. EST will show up in your bank account the same business day (up until 5 p.m. local time). Credit for cash dropped after 4 a.m. EST will show up in your bank account the following business day. 

The device can hold up to 40 deposit bags. Bags can hold up to 250 bills each.

Credit for cash dropped into your smart safe over the weekend (by 4 a.m. EST on Monday) will post on that Monday. Credit for cash dropped on holidays will post on the next business day.

You will receive a Welcome Kit containing 25 deposit bags at the start of the contract. You will then receive 200 bags every six months as part of the subscription. Additional bags can be purchased via our Supply Source store.

Absolutely! You can request a reoccurring change order. This can be requested by creating a support request in the app.

Each cash drop cannot be more than $10,000.

There is no limit, but we recommend no more than two each day to help ensure your device does not reach capacity.

You may not add more than $100,000 in the smart safe.

All you will need ready is an available 120V power outlet, concrete floor to bolt the deposit box to ground, and 4G connectivity. BLUbeem will continue to operate if 4G goes down but without automatic clearance.

The smart safe is 27 inches tall, 14 inches wide, and 18 inches deep.

You won’t be able to move it on your own, so it’s a good idea to consider where you’d like it to be placed ahead of time. We’d be happy to relocate the smart safe for a fee. This can be requested by creating a support request in the app.

No special surveillance is needed.

Brink’s provides a contactless pickup experience, so there’s no need for you to be on-site. We will ask during registration for your hours of operation, and this data is used to ensure our messengers pick up cash only when your locations are open.

Not at all. The smart safe is designed to operate on its own without in-store IT assistance. You’ll just want to make sure you have access to the device and the app for cash drops.

If there is a power outage, devices will not be available.

In general, Brink’s messengers will be at your business for approximately three to five minutes.

A variance is when the amount of cash collected is either greater or less than the the amount of cash recorded. In other words, it’s when the amount of cash our messengers picked up and processed doesn’t match the amount entered into the BLUbeem app when cash was dropped into your smart safe. Overages or shortages will be automatically debited or credited via ACH to you within 30 days.

ACH stands for Automated Clearing House. ACH providers enable processing of direct credit to your bank account.

• Credit for cash dropped before midnight will show up in your bank account the following business day.
  • For example, if you add cash to your smart safe on Wednesday, Aug. 1 at 5 p.m. EST, you will see credit for that cash on Thursday, Aug. 2 (up until 5 p.m. local time). 
• Credit for cash added to your smart safe before midnight at 4 a.m. EST will show up in your bank account the same business day.
  • For example, if you add cash on Thursday, Aug. 2 at 2 a.m., you will see credit for that cash in your bank account later on Thursday, Aug. 2 (up until 5 p.m. local time). 
• Credit for any cash added to your smart safe after 4 a.m. EST will show up in your bank account the following business day.
  • For example, if you add cash on Thursday, Aug. 2 at 5 a.m. EST, you will see credit for that cash in your bank account on Friday, Aug. 3 (up until 5 p.m. local time).

No, this is an add-on service. If you decide to opt for the service, you will be charged on your monthly bill.

Through the BLUbeem app, you can place an order for change delivery, including bills and/or coin (within $5,000 and 70 pounds). The requested change is delivered to your store. Signature is required at delivery.

Change values delivered will be debited after delivery (within 48 hours).

Once your order changes to In-Progress, it will show one of five status options:

• Received – order has been placed and we’ve received the information
• Ready for delivery – order has been packed by Brink's and is ready to be picked up by our armored trucks to be delivered to you
• On truck – order has been picked up by our armored truck and is headed to you
• Partially delivered – order is split into multiple deliveries, with some items delivered and one or more items pending delivery
• Delivered – order has been completed

Yes, a Proof of Delivery and the bag number (image of signature, name on signature, date/time confirmation) will be provided in the order details.

The BLUbeem app updates near real-time with cash information and current statuses.

Any change requested will need to be under $5,000 and can weigh no more than 70 pounds.

You’ll be able to do that easily in the app. The service allows for one order per week. The change is then delivered directly to your store via armored truck service provided as part of your subscription . Someone at your store will need to be available for signature.

No, change delivery is an add-on service. We can add it to your service at any point. This can be requested by creating a support request in the app.