Frequently asked and frequently answered

General

Who is BLUbeem?

Hi, we’re BLUbeem! We’re a new brand that was created to help small businesses manage payments more effectively.

How is BLUbeem connected with Brink’s?

We’re part of the Brink’s family. A powerful, modern, and forward-thinking extension of Brink’s, we provide a progressive leap into the world of payment services. Our focus is a digital-first cash processing experience, combining it with the strength, trust, and credibility of Brink’s. We’re helping small businesses digitize their cash processing experience and connecting it to digital payment services, with the help of our partners, for a total payments experience.

What solutions does BLUbeem offer?

BLUbeem Cash is a solution for customers with low-to-mid volumes of cash transactions who want to digitize the way they manage cash payments, similar to card payments. We provide everything a business needs to digitally manage physical cash deposits and accelerate access to working capital by providing advance credit for cash deposits the next business day. For customers who want to have one solution for ALL payments, we also work with some great partners to help businesses manage cash and card payments together.

Who does BLUbeem serve?

Our digitized cash management solution makes sense nearly anywhere cash is used as a form of payment. However, we have a soft spot for making tools and solutions available to help small businesses succeed.

BLUbeem Cash

What is BLUbeem Cash?

We’re glad you asked! It’s a digitized cash processing experience that makes cash as easy to manage as cards. From deposit to settlement, you’re able to use our app and services to maximize time, reduce complexity, and get back to the business that matters.

What does the solution offer?

Our solution combines technology and services that digitize cash processing. It gives you the opportunity to do the following:

  • Register cash deposits in-store and manage them through an app
  • Get credit for cash deposits to any bank account the next business day
  • Eliminate trips to the bank by making deposits in-store
  • Order change through the app and have it delivered directly to you

Do you only offer solutions for cash?

BLUbeem Cash is built to work with card processing services so you can have a comprehensive payment solution. Trust us, we have some amazing partners.

What if I run into any issues?

You’ll be able to log any issues in the app where you can see statuses in real-time.

Point Of Sale

Which POS companies does BLUbeem offer a POS integration with?

Currently, we are partnered with Clover from Fiserv. However, we'll be adding additional POS partners in the future.

Where can I find the BLUbeem™ by Brink’s POS app?

You can download the POS BLUbeem app in the Clover App store.

Where can I learn about the BLUbeem™ by Brink’s POS app and integration?

Learn more on the Clover App page.

Can I access the BLUbeem cash management app from outside my Clover POS device?

Yes – we have a completely off-POS app experience where you’ll have access to your POS cash reporting metrics and deposit tracking, all from your desktop or mobile device.

Once I download the app, am I good to start using the BLUbeem solution?

The app works hand-in-hand with our BLUbeem deposit device. So, in addition to the POS app, you will need to purchase the BLUbeem digital cash management solution. Please reach out to our sales team to learn more by following this link: Please reach out to our sales team to learn more.

How does the POS app enhance the BLUbeem solution?

We’ve built an integration between the POS and our cash management technology that allows merchants to digitally reconcile cash sales and deposits –  eliminating time spent chasing receipts and freeing up time to focus on more important tasks.

Pricing and Billing

How does pricing work?

It’s simple: we’ll charge a small percentage of your cash deposited, plus a transaction fee for settlement to your bank of choice. Hardware and maintenance are handled by us, so you’ll see a single flat fee for that each month.

When will I start to be billed?

Your monthly rate will be charged at the beginning of each month, whereas your deposit and transaction fees will be deducted from your deposit credit advances.

I have multiple stores. Can I bill each store separately?

Yes, you’ll be able to do billing by individual store if you’d like. This can be set up during the registration process. You can select 'Bill to Headquarters’ or ‘Bill by Location.'

BLUbeem app

What is the BLUbeem app?

It’s a mobile and web app that allows businesses to manage cash and stay connected with information on the go.

What can I do in the app?

Lots! Here is a quick view at what you can do:

  • Online creation of deposits and change orders
  • Monitor deposits made in the deposit box
  • Run reports, see transaction data, and stay on top of activity
  • Access the BLUbeem support team

Where can I find the app?

It will soon be available online, and the mobile app will be available from the App Store® or Google Play. Google Play and the Google Play logo are trademarks of Google LLC.

How often is tracking data updated?

Tracking information is updated every 15 to 30 minutes with the most current status.

Is there a limit to how many people can have access to the app?

Nope! We do recommend that only users who need to create or view deposits and/or change orders have access. Users will need their own email address to log in.

Can I see each of my store locations in the app?

Of course. During onboarding, this will be set up for you.

Are there technical requirements?

No, you’ll just set up a login in the app. You’ll be able to access the app online or through the mobile app.

Is there a preferred web browser?

The app’s features work on all browsers, but Google Chrome™ browser is preferred.

Can the BLUbeem app be accessed on a Mac computer?

Yes, the BLUbeem app works on PCs and Mac®.

Can I add and remove users in the app?

Yes, you’ll be able to do this in the user management tool (UMT). An administrator must be identified within your account. Administrators are set up in onboarding, and can also be changed by creating a support request in the portal.

Deposit Box

How much cash and coin does each deposit bag hold?

You can deposit up to 250 bills per bag, with no more than $5 in loose change.

Where should I store the deposit bags?

Bags should be stored in a secure area at normal room temperatures. They should not be stored on top of the deposit box, or within two feet of the deposit box due to the RFID tracking in each bag.

Is there a cutoff time on when I can place a deposit in the box?

Cash deposits can be dropped into the deposit box at any time. However, when you will see credit for your deposits reflected in your bank account varies (see answer to the next question below).

When will credit for my deposits show in my bank account?

Credit for deposits made before midnight will show up in your bank account the following business day. Credit for deposits made between midnight at 4 a.m. EST will show up in your bank account the same business day (up until 5 p.m. local time). Credit for any deposits made after 4 a.m. EST will show up in your bank account the following business day. 

Is there a capacity limit on the total bags that can be stored in the deposit box?

The device can hold up to 40 deposit bags. Bags can hold up to 250 bills each.

Do I get next-day settlement on weekends and holidays?

Credit for deposits made over the weekend (by 4 a.m. EST on Monday) will post on that Monday. Credit for deposits made on holidays will post on the next business day.

How many deposit bags will I receive? Can I order more?

You will receive a Welcome Kit containing 25 deposit bags at the start of the contract. You will then receive 200 bags every six months as part of the subscription. Additional bags can be purchased via our Supply Source store.

Can I set up a reoccurring change request?

Absolutely! You can request a reoccurring change order. This can be requested by creating a support request in the app.

Is there a deposit threshold?

Each deposit cannot be more than $10,000.

How many deposits can I create in a day?

There is no limit, but we recommend no more than two each day to help ensure your device does not reach capacity.

What is the maximum amount of money the deposit box can hold?

You may not deposit more than $100,000 in the deposit box.

Are there any installation requirements for the deposit box?

All you will need ready is an available 120V power outlet, concrete floor to bolt the deposit box to ground, and 4G connectivity. BLUbeem will continue to operate if 4G goes down but without automatic clearance.

How big is the deposit box?

The deposit box is 27 inches tall, 14 inches wide, and 18 inches deep.

Can I move my deposit box once it’s been installed?

You won’t be able to move it on your own, so it’s a good idea to consider where you’d like it to be placed ahead of time. We’d be happy to relocate the deposit box for a fee. This can be requested by creating a support request in the app.

Do deposit boxes need to be under camera surveillance?

No special surveillance is needed.

Can I request specific dates and times for when the deposit box is emptied to ensure that I’m on-site?

Brink’s provides a contactless pickup experience, so there’s no need for you to be on-site. We will ask during registration for your hours of operation, and this data is used to ensure our messengers pick up deposits only when your locations are open.

I don’t have an IT team. Does that matter?

Not at all. The deposit box is designed to operate on its own without in-store IT assistance. You’ll just want to make sure you have access to the device and the app for deposit creation.

What happens if my store loses power?

If there is a power outage, devices will not be available.

How long are messengers onsite?

In general, Brink’s messengers will be at your business for approximately three to five minutes.

Next-Day Settlement

How are variances in deposits taken care of?

A "variance" is a deposit that is either greater than or less than the recorded amount. In other words, it’s when the amount of cash our messengers picked up and processed doesn’t match the deposit amount entered into the BLUbeem app when the deposit was made. Overages or shortages will be automatically debited or credited via ACH to you within 30 days.

What does ACH stand for? What does it mean?

ACH stands for Automated Clearing House. ACH providers enable processing of direct credit to your bank account.

When will deposits show in my bank account?

  • Credit for deposits made before midnight will show up in your bank account the following business day.
    • For example, if you make a deposit on Wednesday, Aug. 1 at 5 p.m. EST, you will see credit for that deposit in your bank account on Thursday, Aug. 2 (up until 5 p.m. local time). 
  • Credit for deposits made between midnight at 4 a.m. EST will show up in your bank account the same business day.
    • For example, if you make a deposit on Thursday, Aug. 2 at 2 a.m., you will see credit for that deposit in your bank account later on Thursday, Aug. 2 (up until 5 p.m. local time). 
  • Credit for any deposits made after 4 a.m. EST will show up in your bank account the following business day.
    • For example, if you make a deposit on Thursday, Aug. 2 at 5 a.m. EST, you will see credit for that deposit in your bank account on Friday, Aug. 3 (up until 5 p.m. local time).

Change Delivery

Is change delivery included with every BLUbeem subscription?

No, this is an add-on service. If you decide to opt for the service, you will be charged on your monthly bill.

How does change delivery work?

Through the BLUbeem app, you can place an order for change delivery, including bills and/or coin (within $5,000 and 70 pounds). The requested change is delivered to your store. Signature is required at delivery.

When, and how, do I pay for the change I’ve requested?

Change values delivered will be debited after delivery (within 48 hours).

What are the statuses of my change delivery?

Once your order changes to In-Progress, it will show one of five status options:

  • Received – order has been placed and we’ve received the information
  • Ready for delivery – order has been packed by Brink's and is ready to be picked up by our armored trucks to be delivered to you
  • On truck – order has been picked up by our armored truck and is headed to you
  • Partially delivered – order is split into multiple deliveries, with some items delivered and one or more items pending delivery
  • Delivered – order has been completed

Will I get proof that delivery was made?

Yes, a Proof of Delivery and the bag number (image of signature, name on signature, date/time confirmation) will be provided in the order details.

Is tracking information updated in real-time?

The BLUbeem app updates near real-time with deposit information and current statuses.

When requesting change to be delivered, are there limits on the amount?

Any change requested will need to be under $5,000 and can weigh no more than 70 pounds.

How do I order change?

You’ll be able to do that easily in the app. The service allows for one order per week. The change is then delivered directly to your store via armored truck service provided as part of your subscription . Someone at your store will need to be available for signature.

Do I have to add change delivery to my BLUbeem Cash solution?

No, change delivery is an add-on service. We can add it to your service at any point. This can be requested by creating a support request in the app.

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